Credit & Collections Department

The Credit & Collections Department assists customers by providing Billing Inquiry services, setting up Payment Plans/Options to settle outstanding medical bills, and in providing patients with their Billing Activity Reports / Statement of Accounts when requested.

PATIENT BILLING INQUIRY

For inquiries regarding bills received, please call the Credit & Collections Department at 234-8950 at extensions 2382, 2380 or 3007, or stop by our office located on the second floor of the hospital, next to the PHI Pharmacy.

PAYMENT PLANS (All Collections Staff can assist in setting up the following)

The Credit & Collections Department helps customers set up a Payment Plan to make partial payments towards their medical bills.  Please visit our office to complete the necessary forms for these options available:

Payment Agreements 

Customers under a Payment Agreement Plan can either walk-in or mail (check or money order) their payments to CHCC monthly, or the conditions specified on the Payment Agreement form.

Government Payroll Deduction

The specified amount on the allotment form will be deducted from the allotter’s paycheck by the allotter’s employer and transmitted to CHCC.

Automatic Monthly Credit Card charge

The amount specified on the Credit Card Authorization form will be deducted every month on the day specified by the Credit Card Holder.

BILLING ACTIVITY REPORTS AND STATEMENT(s) OF ACCOUNT

The Credit & Collections Department provides Billing Activity Reports for customers wanting to know their outstanding balance at CHCC.  A statement of account can also be provided for those individuals making payments through the Payment plans upon request.  Please call or visit our office to request for these services.

For customers with the following Insurances or payment plans, with questions regarding bills received, please call 234-8950 at the following extions:

Medicare- Marlyn Cruz ext.2382

Aetna- Lauren Duenas ext.3007

All Other Insurances- Carmen Babauta ext.2382

Monthly Deductions- Julie Boyer ext.2380

 

Additional information